Refund Policy

Last updated: September 9, 2026

Chengdu Ballad Technology Co., Ltd. ("Ballad," "we," or "us") offers a 30-day money-back guarantee on one-time license purchases made through Ballad's international store and authorized Paddle checkout (month, quarter, or year cards as offered). These purchases do not auto-renew. For those international orders, Paddle.com is the Merchant of Record and handles returns as described below and in our Terms of Use.

1. 30-Day Money-Back Guarantee

  1. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date. No questions asked.
  2. Approved refunds are for the full purchase price in the currency of the original payment.

2. How to Request a Refund

  1. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
  2. To request a refund, or for billing, invoices, receipts, or payment issues, contact Paddle using the buyer support options in your Paddle receipt email or via Paddle's buyer help channels (for example, https://paddle.net as directed by Paddle).
  3. You may also contact Ballad via the Contact Us page, Support Center, or support@xballad.com. Include your order ID, product name, and purchase email. Product technical support remains available through the same Ballad channels.

3. After a Refund Is Issued

  1. Once a refund is issued, the corresponding license will be deactivated.
  2. Please uninstall the software and remove it from your computers and devices.
  3. Any remaining copies or continued use after deactivation is not authorized.

4. Related Documents

  1. Software use remains subject to the EULA; website use to the Terms of Use; privacy to the Privacy Policy. This Refund Policy applies to purchases made through Ballad's international store and authorized Paddle checkout.
  2. Company: Chengdu Ballad Technology Co., Ltd.